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Author	Thread Statistics \| Show CCP posts - 13 post(s)
Sol epoch	Posted - 2011.06.01 11:13:00 - [1] Can CCp please advise me when a fix will be deployed for those of us who have not been able to login since the patch yesterday and get a "Eve.exe has encountered a problem and needs to close " error, Reinstalled the client and same issue, Submitted a petition and got a reply with instructions asking me to do stuff that I have no idea what they are on about. Tried repair and still no go, At my wits end now and seriously going to cancel if the patch today does not work today. Stupid thing is I get to the login screen without the patch but when it is applied it dies.
Sol epoch	Posted - 2011.06.01 11:21:00 - [2] Edited by: Sol epoch on 01/06/2011 11:22:21 Originally by: NoobPwn please just revert to 1.5 and depoly again when you are really ready for the new Carbon UI. Would be an option but would like to be able to at least login and have a look! Being thick how do I revert?
Sol epoch	Posted - 2011.06.01 11:31:00 - [3] Originally by: NoobPwn Originally by: Sol epoch Edited by: Sol epoch on 01/06/2011 11:22:21 Originally by: NoobPwn please just revert to 1.5 and depoly again when you are really ready for the new Carbon UI. Would be an option but would like to be able to at least login and have a look! Being thick how do I revert? we can't. It's for CCP to hear. We can but hope, But by my recent experience I am not holding my breath.
Sol epoch	Posted - 2011.06.01 11:40:00 - [4] Edited by: Sol epoch on 01/06/2011 11:42:12 Originally by: NoobPwn Honestly, I don't even care about CCP's fancy new framework or so, I play this game not because of the technology behind it, so do not throw stuff like Carbon UI on me with a bunch of features made the basic game mechanism broken. Nerds should go to test servers for the new under-development features, leave our live server a stable build thank you very much. PS: Being a code guy myself, I don't think it is a good approach to sell something to your average customers by explaining how leet your code is. Don't ya think? (This) Oh! and while I am at it can you advise what you are going to do about the lost game time seeing as I am paying for it?
Sol epoch	Posted - 2011.06.01 11:57:00 - [5] Originally by: Dante Honorgaurd Is the game down for anyone else? Till 16:00 so they say but you might never log in again lol
Sol epoch	Posted - 2011.06.01 12:16:00 - [6] Originally by: Sol epoch Originally by: Dante Honorgaurd Is the game down for anyone else? Till 16:00 so they say but you might never log in again lol Well CCP can I please have an answer to my petition and an indication when I can get a working version of EVE as I have not been able to login since the patch was deployed yesterday!
Sol epoch	Posted - 2011.06.01 13:58:00 - [7] Edited by: Sol epoch on 01/06/2011 14:05:38 Originally by: CCP Bella Bee Originally by: Sol epoch Well CCP can I please have an answer to my petition and an indication when I can get a working version of EVE as I have not been able to login since the patch was deployed yesterday! Can you be more specific please, are you not able to log in or not able to select a character? What happens, does the client crash or is it stuck somewhere or what happens? Have you got a logserver log? Sorry if you've supplied all this before, but I'm investigating a specific potential issue and am wondering if that's what you're experiencing. What about I have been unable to login since the patch was deployed do you not understand? EVE.exe has experienced a problem and has to close????????? Please check my petition as I have said it enough. I have just come off the phone to a friend who works for one of the Tech magazines here and he has had a few people complaining and wants me to list all thats happened so far!with my experience of this.
Sol epoch	Posted - 2011.06.01 14:16:00 - [8] Edited by: Sol epoch on 01/06/2011 14:16:38 Originally by: CCP Bella Bee Originally by: Sol epoch Edited by: Sol epoch on 01/06/2011 14:05:38 Originally by: CCP Bella Bee Originally by: Sol epoch Well CCP can I please have an answer to my petition and an indication when I can get a working version of EVE as I have not been able to login since the patch was deployed yesterday! Can you be more specific please, are you not able to log in or not able to select a character? What happens, does the client crash or is it stuck somewhere or what happens? Have you got a logserver log? Sorry if you've supplied all this before, but I'm investigating a specific potential issue and am wondering if that's what you're experiencing. What about I have been unable to login since the patch was deployed do you not understand? EVE.exe has experienced a problem and has to close????????? Please check my petition as I have said it enough. I have just come off the phone to a friend who works for one of the Tech magazines here and he has had a few people complaining and wants me to list all thats happened so far!with my experience of this. I'm sorry but I am not a GM so I don't have access to petitions. But you've already given me more information than I had before, "EVE.exe has experienced a problem and has to close". Does this happen before you even log in, or are you able to log in and then this happens when you select your character? Also a log file might be very useful in figuring out the cause of the problem you're experiencing. Ok I have a log now what do I do? And no I cannot even get to the login screen.
Sol epoch	Posted - 2011.06.01 14:37:00 - [9] Originally by: Lederstrumpf Originally by: CCP Bella Bee I'm sorry but I am not a GM so I don't have access to petitions. Please, spare us these types of silly excuses. It is well known the flow of information between GMs and DEVs does lack. But it's CCP fault, not ours. This>>>
Sol epoch	Posted - 2011.06.01 14:47:00 - [10] Originally by: Lederstrumpf Edited by: Lederstrumpf on 01/06/2011 14:41:09 Originally by: CCP Bella Bee Originally by: Sol epoch Ok I have a log now what do I do? And no I cannot even get to the login screen. I guess the easiest way is if you could attach it to a bug report, mention my name in there to make sure it gets to me quickly. Thanks :) You're still expecting paying customers to repeat over and over again? Been repeating myself since after downtime yesterday so the answer is yes they do.
Sol epoch	Posted - 2011.06.01 15:04:00 - [11] Originally by: CCP Bella Bee Originally by: CCP Bella Bee Originally by: Sol epoch Ok I have a log now what do I do? And no I cannot even get to the login screen. I guess the easiest way is if you could attach it to a bug report, mention my name in there to make sure it gets to me quickly. Thanks :) Hmmm... it looks like a problem with the graphics card, what type of card do you have? Can you attach a dxdiag as well please. ATI Radeon HD 5450
Sol epoch	Posted - 2011.06.01 16:56:00 - [12] Originally by: CCP Bella Bee Sol epoch - it means the issue has been assigned to a programmer to investigate and work on, there isn't a known issue with that graphics card so at this point we don't know what the problem is. While we investigate, you could try deleting (renaming) your settings folder and see if that helps. Aaron West - thanks, we are aware of the PI issue and treating it as high priority. Settings folder? where is that? But more to the point is that you have no idea why I cannot logon or when a possible workaround/fix might be available? I should just keep paying for something I can no longer use Eh?
Sol epoch	Posted - 2011.06.01 17:13:00 - [13] Originally by: CCP Bella Bee Originally by: Sol epoch Edited by: Sol epoch on 01/06/2011 17:02:55 Originally by: CCP Bella Bee Sol epoch - it means the issue has been assigned to a programmer to investigate and work on, there isn't a known issue with that graphics card so at this point we don't know what the problem is. While we investigate, you could try deleting (renaming) your settings folder and see if that helps. Aaron West - thanks, we are aware of the PI issue and treating it as high priority. Settings folder? where is that? But more to the point is that you have no idea why I cannot logon or when a possible workaround/fix might be available? I should just keep paying for something I can no longer use Eh? Oh! I see PI is a priority but getting your paying public back online and might get fixed is not? just delete and rename my settings file see if it helps well damn it it doesn't. You just lost me as I will take my money elsewhere, As customer service goes this has been pathetic. The settings folder is typically (on Vista/Win7) located in c:\users\[yourname]\AppData\Local\CCP\EVE\c_program_files_tranquility The reason I think that might solve your problem is that it will set all graphics settings back to default, there may somehow be something in your settings that is now preventing your client from starting up. Seeing as I am running XP might be a problem?
Sol epoch	Posted - 2011.06.01 17:32:00 - [14] Posting incase others have experienced the same type of issue with Eve.exe having a problem. Running Win XP Changed settings folder to settings1 Changed radeon HD 5450 to antialiasing x2 seems to have worked. Can now login I have to add that CCP you really need to get with your paying public and provide better customer service as my experience over the past 24 hours has been at the least terrible. I would like a dev to contact me to discuss some type of recompense for the issues encountered and also for finding a fix for this issue for you.
Sol epoch	Posted - 2011.06.01 20:48:00 - [15] Originally by: Shaera Taam Originally by: Roberto DelFuego Originally by: Sol epoch Posting incase others have experienced the same type of issue with Eve.exe having a problem. Running Win XP Changed settings folder to settings1 Changed radeon HD 5450 to antialiasing x2 seems to have worked. Can now login I have to add that CCP you really need to get with your paying public and provide better customer service as my experience over the past 24 hours has been at the least terrible. I would like a dev to contact me to discuss some type of recompense for the issues encountered and also for finding a fix for this issue for you. LOL. You got your issue figured out in 24 hours or whatever, not that bad. I know it's frustrating when things don't work but give CCP a break. This is the best MMO that I've experienced and I'm sure CCP is doing what they can to get things figured out. Anyways, no issues with the patch on my end, not sure I like the new hud and it took me a minute to find the session change timer. I am wondering why missiles have brackets now???? roberto, you're far kinder on sol epoch than i was going to be, haha "recompense!" indeed a classic... as for my part, my old laptop is actually very well with the new patch! thanks, ccp! Just for you heathens http://www.thefreedictionary.com/recompense

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